Safety and verification

Couriers are KYC-verified, and every delivery is protected by proof, ratings and a visible dispute process.

Only hand over or accept a parcel from the person matched to your order, verify identity where relevant, and use in-app chat rather than sharing personal contact details. Report anything that feels wrong immediately — see "Report or block a member" below.

In the chat and on the member's profile you can report a message or block a member. Blocked members cannot send you new messages. Reports are reviewed by our moderation team.

If something went wrong with a delivery — a parcel arrived damaged, a pickup didn't happen, or the two sides disagree on what happened — open a dispute from the order screen and add any evidence (photos, messages). Our team reviews the case, and both sides can appeal the decision.

After you register, we send a verification link to your email address. Open it on any device to confirm your address; some account actions are limited until your email is verified. Didn't get it? Check your spam folder, or contact us and we can resend it.

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